What's Fleet Mapper Residential?

Is an innovative tool developed by GFL Environmental to optimize waste collection services for drivers who do not understand English. This user-friendly application utilizes real-time mapping, visual communication, and intuitive iconography to streamline navigation and improve operational efficiency. By providing essential information through easily recognizable icons and photos, Fleet Mapper Residential enables drivers to identify pickup locations, report issues, and navigate their routes confidently. Ultimately, the tool enhances service reliability and customer satisfaction while empowering drivers with the necessary resources to perform their tasks effectively.

‍

What was the challenge?

The Fleet Mapper Residential project faced several significant challenges during its development, particularly in effectively addressing the needs of drivers. Starting from the initial sketch of the application, a key challenge was the creation of a robust iconography system to convey complex information visually, ensuring clarity for all users. Designing an intuitive user interface that catered to various literacy levels and technological proficiency was crucial for ease of navigation. Additionally, integrating real-time data from GPS systems and fleet management tools posed technical hurdles, requiring the maintenance of accuracy and timeliness in the information displayed. The application also needed to function consistently across different devices, demanding extensive testing to ensure responsiveness. Establishing a feedback mechanism that encouraged drivers to report issues or suggest improvements was essential, leading to the design of simple forms that would not overwhelm users. Finally, supporting drivers in adopting the new system highlighted the need for comprehensive resources to facilitate a smooth transition. By addressing these obstacles, the project aimed to deliver an efficient and practical solution that enhances the waste collection process and empowers drivers with the necessary tools to succeed. This project is similar to Fleet Mapper Roll Off, which I also created, incorporating many of the same design principles for optimizing fleet management and user accessibility.

‍

‍

Competitive Analysis

In the competitive landscape of waste management, Fleet Mapper Residential differentiates itself from major players like Waste Management, Inc., Emterra Group, and Waste Systems by prioritizing accessibility and user experience for drivers. While Waste Management, Inc. boasts an extensive national presence and advanced technology solutions, its complexity may hinder user-friendly navigation. Emterra Group focuses on sustainability and tailored municipal services but lacks robust real-time communication tools for drivers. Waste Systems offers personalized service in specific regions but falls short in technology investment. By leveraging visual communication through iconography and an intuitive interface, Fleet Mapper Residential addresses a critical gap in the market, enhancing operational efficiency and empowering drivers to navigate their routes with confidence. This strategic focus positions Fleet Mapper as a leading solution in the waste management sector, catering specifically to the unique needs of its users.

In conclusion, Fleet Mapper Residential stands out in the waste management sector by effectively addressing the unique needs of drivers through its focus on accessibility and user-friendly technology. By leveraging visual communication and an intuitive interface, Fleet Mapper enhances operational efficiency and empowers drivers to navigate their routes with ease. This strategic approach not only differentiates Fleet Mapper from competitors like Waste Management, Inc., Emterra Group, and Waste Systems, but also positions it as a leading solution in the market. By prioritizing the user experience and ensuring that the technology meets the demands of modern waste management, Fleet Mapper Residential is poised to make a significant impact on the industry.

‍

Streamlining Waste Collection: Addressing Pains and Maximizing Gains with Fleet Mapper Residential

Pains:‍

1. Drivers previously relied on filling out checklists on paper, leading to inefficiencies and potential loss of information.

2. They used separate map applications on their personal cellphones, which created inconsistencies and difficulties in navigation.

3. A significant challenge was that 100% of the drivers do not speak English, complicating communication and comprehension of instructions.

Gains:‍

1. The project aimed to create a streamlined online process that simplifies the workflow for drivers.

2. By integrating maps and adding pictures of garbage bins and containers, drivers can easily reference critical locations, enhancing their efficiency.

3. The development of a back-end application enables notifications to be sent directly to drivers' or trucks' apps, ensuring timely communication regarding route changes or issues.

4. Automating the transmission of issue lists to analysts allows for quicker resolution of problems and improved overall operational effectiveness.

5. These gains collectively improve the waste collection process, enhance driver experience, and contribute to greater efficiency in operations.

‍

Personas

These personas represent the key roles and responsibilities within the waste collection process, emphasizing their distinct challenges and pain points. By understanding the unique needs of each persona—managers, dispatchers, and drivers—developers can create the Fleet Mapper Residential application to specifically address these issues. This tailored approach ensures that the application enhances user experience and operational efficiency, ultimately leading to improved service delivery for GFL clients. Through this understanding, the project aims to provide practical solutions that streamline processes, reduce complexities, and empower users at every level of the operation.

1. Manager
‍
Overview A manager is tasked with overseeing one or more regions within the waste management sector, focusing on ensuring balanced workloads and efficient operations. By analyzing performance metrics and optimizing resource allocation, the manager strives to enhance productivity and service quality across all regions. They play a critical role in planning processes, supervising dispatchers, and coordinating fleet resources to meet client needs effectively. Their leadership ensures that the team operates smoothly, enabling timely and reliable service delivery while addressing any challenges that may arise in the field.

What They Do  
- Analyze performance metrics at the regional level.
- Manage regions to optimize workload distribution.
- Supervise dispatchers to ensure effective communication and operations.
- Allocate fleet resources efficiently across different regions.

Pain Points
- Reliance on multiple systems complicates fleet and regional management.
- Lack of analytics tools to evaluate the efficiency of operations and systems.

2. Dispatcher

Overview A dispatcher is crucial in managing operations within a specific region, directly reporting to the regional manager. They work closely with drivers to coordinate client orders and ensure that services are delivered seamlessly to GFL clients. By monitoring live progress and effectively allocating resources, the dispatcher plays a vital role in maintaining operational efficiency and responding promptly to any issues that may arise, ultimately contributing to a smooth waste collection process.

What They Do
- Create and manage client orders effectively.
- Allocate fleet resources across different regions based on demand.
- Monitor the live progress of ongoing orders to ensure timely service.
- Assign and reassign client orders to appropriate fleet vehicles and drivers.
- Maintain communication with clients and drivers for seamless operations.

Pain Points
- Existing systems are overly complex, leading to inefficiencies in completing regular tasks like assigning orders.
- Difficulty in finding the most suitable vehicle or driver for specific orders due to system limitations.
- Frequent use of multiple systems complicates the creation and management of orders.

3. Driver

Overview A driver begins each shift by receiving a list of client orders, which can be updated in real-time to reflect any changes. Their primary responsibility is to efficiently prioritize these orders to maximize productivity and ensure timely service delivery. By assessing the order list and considering factors such as route optimization and client needs, the driver aims to complete as many orders as possible within the designated timeframe. This dynamic approach allows them to adapt to any last-minute adjustments while maintaining a high level of service for GFL clients.

What They Do
- Receive and review the list of client orders from dispatchers.
- Prioritize orders based on efficiency and route optimization.
- Execute orders by collecting waste and servicing clients.
- Communicate with both clients and dispatchers regarding any issues or updates.

Pain Points
- Existing mapping technology is not suitable for trucks or heavy vehicles, complicating navigation.
- The system is too complex, making it challenging for drivers to use effectively.
- Excessive paperwork leads to redundancy and slows down operations.

‍

Creating Essential Wireframes for Application Design

To effectively understand and design the Fleet Mapper Residential application, we began developing wireframes that outline key screens essential for user interaction. These wireframes serve as a blueprint for the application, focusing on critical functionalities such as the dashboard, client order management, driver allocation, and real-time tracking. By visualizing these key screens, we can identify the flow of information and ensure that the layout is intuitive and user-friendly. This process allows us to gather feedback from stakeholders and make necessary adjustments early in the design phase, ultimately ensuring that the final product meets the needs of all users involved in the waste collection process.

Key Wireframe Screens

1. Password: Features input fields for username and password, alongside options for password recovery and account creation.

2. Loading & Connect: Provides a comprehensive overview with cards displaying total transfers, compliance status, and recent notifications, along with quick action buttons for adding new transfers and generating reports.

3. Orders: Allows users to add new transfers or view existing ones, complete with filtering options for easy navigation

4. Real-time maps: Enables users to update personal information and manage their account settings efficiently.

‍5. Notifications: Manage and view various soil transfer locations

‍6. Form: Tracking billing and transaction details

These wireframes aim to streamline user interactions and enhance the overall experience.

‍

‍

Application Setup

The setup process for the Fleet Mapper system involves several key steps to ensure a seamless connection between the truck and the server. Initially, the user accesses the Server Connection page to establish a link with the central system. Next, the user is directed to the Password Entry page for authentication. Following this, the VIN Number Input page is presented, where the mechanic enters the vehicle identification number to register the truck within the system. Lastly, the Vehicle Details page prompts for the vehicle name and VIN number, allowing a check to confirm if the system is properly connected to the truck.

‍

Driver System Access and Truck Verification Process

Once the application is set up, the driver is ready to use the system. The process begins with the first screen, which establishes the connection. If there is no internet connection, a modal will pop up with options to Refresh or Close the application Following that, the driver is prompted to enter a password on the second screen. If the password is incorrect, an error message will be displayed. This screen also includes several key options for the driver to access, such as Device Information, Vehicle Information, Dispatcher, and a selection of Languages. Additionally, the driver can verify if the truck displayed is the one they will be using, ensuring accurate alignment between the vehicle and the system, which helps to avoid any potential confusion or errors during operations

‍

Map Navigation Options for Efficient Route Planning

While the driver is still in the garage preparing to head to the residential area for garbage bin pickups, the application provides a map feature that allows them to choose between viewing the entire area or focusing on the specific route they will take. The driver selects the zone they will clean and presses start, initiating the route. This flexibility ensures that drivers can plan their journey effectively, whether they need a broader overview of all collection points or detailed navigation for the route ahead. By having access to both map options, drivers can optimize their routes, enhancing overall efficiency in the waste collection process.

‍

‍

‍

Real-Time 3D Map and Issue Reporting for Residential Pickup

As the driver arrives at a residence to pick up garbage bins, the application displays a 3D map showing the street layout. Yellow pins represent bins at residences that need to be picked up, while green pins indicate those that have already been collected. If there's an issue with a bin at a residence, the driver can access a simple form with selection options to report the problem. Additionally, the driver can take a picture of the garbage bin to document the issue, ensuring clear communication and efficient resolution during the collection process.

‍

‍

Return to Dump Site Process

When it's time for the driver to return to the dump site, the process includes a few important steps to ensure accurate documentation. The driver is required to enter the ticket number and the weight of the collected garbage into the application. To further verify the transaction, they can take a photo of the receipt directly from the app. This streamlined process not only keeps records organized but also provides a clear, digital audit trail for each trip to the dump site, ensuring accountability and transparency in waste collection operations.

‍

‍

Application Features: Information Access and Automatic Logout

The application includes a feature that allows the driver to open a panel for checking all relevant information and logging out of the application. If something goes wrong with the truck due to an extended stop, a message will appear on the screen, providing the driver with several options to select from for troubleshooting. Additionally, to enhance security and efficiency, the application is designed to automatically log out the driver after one hour of inactivity. This ensures that sensitive information is protected while also encouraging drivers to remain engaged with their tasks.

‍

‍

Design System: Foundation, UI Kits & Documentation

The design system for the Fleet Mapper Residential application serves as a comprehensive framework that establishes a cohesive and user-friendly interface. It encompasses key elements such as a carefully selected color palette that aligns with the brand identity, ensuring readability and effective communication of actions. Typography is chosen for clarity and legibility across various screen sizes, creating a clear hierarchy of information.

In iconography, the design includes all transit signs for drivers to follow, as well as cards that support drag-and-drop , selected, and delete actions. Additionally, pins represent garbage bins, and navigation elements feature distance indicators in kilometers, all designed from scratch while drawing on references from Google Maps for accuracy and familiarity.

Reusable UI components, including buttons and forms, maintain consistency throughout the application. The design system also includes guidelines for layout and spacing to ensure a clean and organized interface. Accessibility standards are implemented to accommodate all users, including those with disabilities, and responsive design ensures usability across various devices. Comprehensive documentation provides guidance for developers and designers on effectively utilizing the design system, promoting a user-centered experience that enhances the efficiency of waste collection operations.

‍

‍

‍

‍

‍

Prototype

I created the prototype for the Fleet Mapper Residential application, which serves as an interactive representation of the design concepts, allowing stakeholders to visualize the user experience and functionality before full-scale development. It includes key screens that illustrate the application's flow, such as the login interface, map navigation, and order management features. By incorporating realistic scenarios, the prototype enables users to interact with the application as they would in a real-world setting, providing valuable insights into usability and design elements. Feedback gathered during testing sessions with drivers, dispatchers, and managers is instrumental in refining the interface and ensuring that it meets the specific needs of each user group. This iterative process helps identify potential issues, optimize workflows, and enhance overall user satisfaction, ultimately contributing to a more efficient waste collection process.

‍

Delivery

Working on big projects with quick delivery timelines requires strategic planning and efficient workflows. In these scenarios, I collaborate closely with Business Analysts (BA), business stakeholders, Product Owners (PO), and developers to ensure clear communication and quick decision-making. By leveraging mockups and prototypes, I can quickly visualize design concepts and interactions, providing immediate feedback and ensuring alignment with business goals. This approach helps to identify potential issues early, allowing for rapid iteration without compromising quality. Effective cross-functional collaboration and the ability to adapt quickly are key to meeting both tight deadlines and high expectations, resulting in a successful and timely delivery.

‍

Final Considerations for Success

In summary, my approach to design in this project emphasizes collaboration, iteration, and user-centered thinking. By creating interactive prototypes and engaging in continuous feedback loops with stakeholders, I ensure that each aspect not only meets technical specifications but also resonates with users' needs and expectations. This commitment to quality and efficiency allows for successful project delivery, even within tight timelines. As I continue to refine my design process, I remain dedicated to leveraging insights gained from user testing and stakeholder input to create impactful and intuitive experiences.